Jeddah Airports Achieves Two New Milestones at ACI World Airport Experience Summit 2026 in Istanbul
Aleqtsad.Jedah
Jeddah Airports CEO, Eng. Mazen bin Mohammed Johar, received the **Airport Customer Experience Accreditation – Level 4** certificate awarded to King Abdulaziz International Airport under Airports Council International’s (ACI World) Airport Customer Experience Accreditation program on Wednesday in Istanbul, Türkiye. With this achievement, King Abdulaziz International Airport joins a select group of only 12 airports worldwide to have reached this advanced level.
The accreditation followed a comprehensive assessment conducted by ACI World across eight key areas: Customer Understanding, Customer Experience Strategy, Measurement, Operational Improvement, Governance, Airport Culture, Service Design and Innovation, and Airport Community Collaboration.
During the same summit, King Abdulaziz International Airport also received the **Public Health & Safety Readiness (PHSR) Accreditation** from ACI, recognizing the airport’s readiness in public health and safety in line with internationally recognized standards.
The two achievements reflect Jeddah Airports’ continued commitment to enhancing the passenger experience, improving service quality, and adopting global best practices in customer experience. They also highlight the importance of collaboration across the airport community in delivering a smoother and more innovative passenger journey at every stage.
Jeddah Airports CEO, Eng. Mazen Johar, said achieving Level 4 marks an important milestone in the ongoing development of the passenger experience at King Abdulaziz International Airport.
“This achievement reflects the collective efforts of our teams at Jeddah Airports and our partners across the airport community. It reinforces our commitment to placing passengers at the heart of our operations and decisions. We will continue to enhance our services and adopt innovative solutions that strengthen King Abdulaziz International Airport’s position as one of the Kingdom’s key gateways to the world,” Johar said.
ACI World’s **Airport Customer Experience Accreditation program** is one of the leading global programs for assessing and advancing airports’ maturity in customer experience management. The program evaluates airports across five levels based on a comprehensive framework and methodology.
